Episode 194, 101 Touchpoints To Target For An Air-Tight Customer Experience, With Roland Frasier

Have you taken a close look at the TouchPoints that make up YOUR Customer Experience? Customer experience is more critical in 2020 than Product or Price (See episode 190), so you might want to zoom in and examine where your customer is experiencing YOUR brand. In this short episode, Roland walks you through a master list that you can hand down to your team or dive into yourself.

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