Roland Frasier has been digging into the theme of creating a superior customer experience. Today, he continues along that theme, with some lessons from Disney, whom we all know are the benchmark in customer experience, the ‘happiest place on earth’ and all things magical. Listen for 14 different ways to get the feelings, actions, and beliefs of your customer.
Have you taken a close look at the TouchPoints that make up YOUR Customer Experience? Customer experience is more critical in 2020 than Product or Price (See episode 190), so you might want to zoom in and examine where your customer is experiencing YOUR brand. In this short episode, Roland walks you through a master list that you can hand down to your team or dive into yourself.
What’s More Important To The Consumer in 2020 Than The Product Or The Price? “Customer experience is of ever-increasing importance as products become more the
You may find that like most entrepreneurs, you’re getting stuck in the weeds of your business instead of taking a big step back and thinking
Anik Singal is our guest today on Business Lunch With Roland Frasier. He shares a ton of takeaways for entrepreneurs! Anik is a Co-Founder of
The Richest People in the world don’t own 100% of their businesses. And neither does Roland. You don’t need to own 100% to maintain control of
In this short, snack-size episode, Roland Frasier shares something near and dear to his heart. How to structure your way to exponential profits, personal protection,
In this short, snack-size episode, Roland Frasier shares his ‘Pivot Canvas’ to help you brainstorm the smartest ways to grow and pivot. By running your
Ray Sinlau gives us the honor today of his first ‘public appearance’ – so far he has declined podcasts and speaking engagements. He likes to fly under the radar, but make no mistake, Ray has achieved huge success in a very short amount of time, having built an 8-Figure Affiliate Marketing business with a large amount of recurring revenue.